Refund Policy
Mart Bravo Refund Policy
At Mart Bravo, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.
Refund Eligibility
To be eligible for a refund, please make sure that:
- The item was purchased from Mart Bravo.
- The item is unused, in its original packaging, and in the same condition that you received it.
- You have proof of purchase.
Refund Process
To initiate a refund, please follow these steps:
-
Contact Mart Bravo Customer Service within 14 days of receiving your order by:
- Email: engr.rana@outlook.com
- Phone: 0478495544
-
Provide your order number, the item(s) you wish to return, and the reason for the return.
-
Our customer service team will review your request and provide you with further instructions.
Refund Method
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exclusions
Please note that certain items are not eligible for a refund, including:
- Gift cards
- Perishable goods
- Personal care items
- Clearance items
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our refund policy, please contact Mart Bravo Customer Service at engr.rana@outlook.com or call us at 0478495544.
Feel free to customize this policy according to your specific needs and the nature of your business. It's essential to ensure that your customers understand your refund process clearly and feel confident in making purchases from Mart Bravo.